Terms & Conditions

Understanding the Terms of Engagement is essential for both the stylist and client to have a successful and enjoyable salon experience.

By booking an appointment at I Am Hair you are agreeing to our Terms and Conditions, Terms of Sale and Cancellation Policy, as well as consenting to any cancellation charges.
It is the client's responsibility to view these terms prior to their booking to ensure a seamless experience.
Understanding the Terms of Engagement is essential for both the stylist and client to have a successful and enjoyable salon experience. By booking an appointment at I Am Hair you are agreeing to our Terms and Conditions, Terms of Sale and Cancellation Policy, as well as consenting to any cancellation charges. It is the client's responsibility to view these terms prior to their booking to ensure a seamless experience.

Future Bookings
At I Am Hair, we are committed to providing a top-tier experience for all our valued clients. Our goal is to maintain an efficient schedule that respects both your time and ours. When you choose to schedule an appointment with us, you're booking not just a service, but a personalised experience designed specifically for your unique style and preference. To ensure we can consistently provide this high level of service, we require an active card on file and a 20% non-refundable deposit for all appointments. The 20% deposit applies to all services, whether booked online or in-salon, and will be deducted from the total cost of your appointment on the day of your service. All deposits are non-refundable. If you provide more than 24 hours' notice to reschedule your appointment, your existing deposit will be transferred to your new appointment. If you cancel or reschedule within 24 hours, your 20% deposit will be forfeited and a 50% cancellation fee of the booked service will apply. The deposit paid will be applied towards this cancellation fee. Rescheduling requests made within 24 hours must be completed by contacting the salon via phone.

Late Arrivals, Cancellations & Missed Appointments
If you are more than 30 minutes late we reserve the right to cancel your appointment. Appointments cancelled, rescheduled or missed within 24 hours of the scheduled appointment time will incur a 50% cancellation fee of the booked service. Your 20% deposit will be applied towards this fee, with any remaining balance payable.

Confirmations & Cancellations
Clients may reschedule or cancel with more than 24 hours' notice and have their deposit transferred to their new appointment. Cancellations, reschedules within 24 hours and no-shows will incur a 50% cancellation fee, with the deposit applied towards that fee. Appointments rescheduled within 24 hours must be made by contacting the salon directly via phone.

Terms of Sale, Refunds, Product Returns & Satisfaction Guarantee:
We do not offer refunds on hair services however we do everything possible to meet your expectations and ensure that you love your hair. If there are any concerns with your hair after you leave the salon, then please get back in touch with us within 7-days and we will arrange a time for you to come back in for a complementary revision appointment within a week of contacting the salon. These services are not charged unless it is more, or new work that is outside what was discussed and agreed upon prior to your original appointment commencing. Please note: Any concerns outside of our 7-day period will be considered a new colour appointment and will be charged accordingly. We will happily accept returns on faulty products that have been purchased within 30 days. The product must be in its original condition, unopened and accompanied by the relevant proof of purchase. Please contact us via email to arrange for the faulty goods to be replaced.

Damage to client property:
While we take utmost care in providing our services, I Am Hair does not assume responsibility for any damage to your personal belongings including clothing or accessories. Please ensure that you wear suitable attire to your appointment and keep personal belongings safe from potential exposure to products or equipment used in our salon. Should any accidental damage occur, we deeply regret the inconvenience caused but we are unable to accept liability for these incidents.
Refer A Friend:
Receive a $50 voucher when an existing client has referred you to use at your first appointment, with a minimum spend of $200. The $50 discount will be applied at their next session, also with a minimum spend of $200.
Only one voucher can be used per session, per person.
Referral rewards are capped at 10 friends. If you refer more than 10 friends, we’d be thrilled to collaborate with you on an exclusive VIP offer.

Hair Extension Quality Assurance
All hair extension products, including Keratin Bonds, Tapes, and Wefts, are subject to our quality assurance policy. If you have any concerns regarding the hair quality, you must contact us and book an in-person assessment with your stylist within 7 days of your initial installation service. Concerns raised after this period may not be eligible for review or resolution in alignment with the partnered brands.

Product Descriptions and Information:
We strive to provide accurate and detailed information about our products, including descriptions and specifications. However, we do not guarantee the accuracy or completeness of this information.
The images of the products displayed on our website or in-store are for illustrative purposes only and may not precisely represent the actual product.
Sale products are distributed by the team at I Am Hair, including but not limited to tester products, merchandise items, reduced items and other items as chosen worth $1500. No refunds, exchanges or requests accepted.

 

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